Customer Services

Connect with a human - we're here to help.

Please refrain from sending us a message until you’ve first checked our website. This helps us to always serve customers quickly and efficiently. You can save yourself some time by checking further below, where there are answers to some of the most frequently asked questions.

For damaged or faulty items please see our returns page.

Additionally, review our questions & answers archive and terms & conditions pages for more information on a range of subjects.

Sorry but we are unable to make task specific product recommendations beyond what you can view on our website. Unfortunately, we’re also unable to tell you who is going to win the Premier League or what you should cook for dinner

Totality Sorted!
Message Form
If we haven’t been able to resolve your questions using the methods mentioned above. Then please follow the steps below. Shortly after we get your message we'll send you a quick email to acknowledgment that we've got it.
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Step 1 - Type of Enquiry

Tell us what you want to talk to us about, by choosing from one of the options below.

BEFORE YOU HIT SEND

Please appreciate the power of being nice. There will be a real person on the end of your message who is there to help you. To get a positive outcome the best starting place is to look at how you treat others.

Questions & Answers...


Sorry that you haven't received your full order yet, sometimes orders can be split into multiple parcels. If this is the case, they are not always dispatched at the same time and they also don't always arrive at the same time. Please check your delivery note, the items you received in each delivery should match it. If they don't match then something has gone wrong.

To let us know please visit our customer services page. On the message form choose "Delivery Problem" as type of enquiry, then tell us whats missing, don't forget to include your order number. We’ll email you straight away to confirm receipt of your message then as quickly as possible a human begin putting things right. Normally the correct goods will be dispatched immediately.

Yes, it's possible to exchange items up to 30 days after they have been delivered to you. Please complete a solution notification here and choose "credit note" as the type of return. Once we've processed your return you'll get a credit note to the value of your original purchase. You can then redeem this against an order for new items. Find out more on our returns page.

Mistakes are rare but they can sometimes happen. We're really sorry about any picking mistake that's lead to you receiving the wrong items, naturally this was not what we had intended!

To let us know about what went wrong please visit our customer services page and use the message form. Choose "Delivery Problem" as type of enquiry, then let us know about any items received that were not on your order and anything thats missing. We’ll email you straight away to confirm receipt of your message then as quickly as possible a human will put things right.

Normally the correct goods will be dispatched immediately. A member of our customer services team will then be in touch to arrange collection of the original goods sent by mistake.

Yes, you can request to cancel your order using the contact us form. However please be aware that once you've placed your order, it starts going through the system immediately. This is so that we can get it to you as fast as possible. Because of this, we can't always cancel an order before it's been dispatched.

We will confirm in an email if have been able to cancel your order before it was dispatched. If you want to cancel your order after it's already been dispatched, then you will need to follow the returns process once you have received the delivery.

Payment for goods and services is only accepted in British Pounds currency. During the secure checkout process, you can pay us by using any of the most well known credit and debit payment methods. We also accept payment using PayPal.