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  - Hippo PRO – The Ultimate Tool Kit

Store
Showcase
- Building and Decorating Recommendations
  - Hippo PRO – The Ultimate Tool Kit

Return Merchandise Notification

Please Complete The Form Below

Return Merchandise Notification

Shop Keeper2020-07-23T21:00:06+01:00

All items must be in their original condition and refunds must be made to the original payment method. Please note that unless an item is faulty you are responsible for the cost of returning the goods to us as well as any associated risk.

Return Form

This won't take long, to kick things off just follow the steps below. Shortly after receiving your notification we'll send you a quick email to acknowledgment that we've got it.

Step 1 - Type of Return

Please tell us about the type of return that you want to make by choosing from one of the options below.

Return Type *

Refund
Credit Note

Step 2 - Whats Gone Wrong

Please choose from the list below. Select the option that best describes the reason why you want to return your items.

Refund Reason *

Credit Note Reason *

Fault Details *

Please write a short summary about what the the fault is.

Detailed Complaint

Choose yes above if want to send us some supporting evidence.

File Upload

Click or drag files to this area to upload. You can upload up to 4 files.

Please send us some pictures to show us what's gone wrong.

Batch Number

If the product has one

Step 3 - Order Details

Please give us your order number and post code. Your order number is printed on your delivery note or alternatively you can find it in your account section of the store.

Original Order Number *

Post Code *

Step 4 - Product Details

Please give us the details of what you're returning. If its only part of an order then you just need to add the product code/s and the quantity. You will find the product codes on your delivery note or alternatively you can find them by clicking on the order in your account section of the store.

Return Quantity *

Return Complete Order
Return Selected Items

Item 1 Code *

Product Code

Item 1 Qty *

Return Qty

Add SKU2

Add Another

Item 2 Code *

Product Code

Item 2 Qty *

Return Qty

Add SKU3

Add Another

Item 3 Code *

Product Code

Item 3 Qty *

Return Qty

Add SKU4

Add Another

Item 4 Code *

Product Code

Item 4 Qty *

Return Qty

Add SKU5

Add Another

Item 4 Code (copy) *

Product Code

Item 4 Qty (copy) *

Return Qty

Step 5 - Contact Details

Okay, almost there. We just need your contact details to finish off. It's not essential for you to share your phone number with us, but it will speed things up.

Name *

First

Last

Your Name

Email *

Confirm Email

Phone

Your Telephone Number

GDPR Agreement *

I consent to the Totality Store holding my information so that they can respond to my enquiry.

Comment

ITEM CONDITION

Any items that you wish to return need to be in their original packaging and suitable for resale. If an item has a return policy ticket attached, it must still be attached and undamaged upon return. See our terms & conditions page for more information about items that can not be returned.

SENDING ITEMS

We’ll be in touch once your notification has been processed. Depending on the nature of your return, we’ll share details of where you need to send your items or to arrange a collection.