How Can We Help You?
Welcome to Totality customer services. Here you can make contact by sending messages or when a customer services rep is available, use our live chat feature in the bottom right corner of your browser window.
Unfortunately we’re unable to make direct product recommendations. But click to get in touch and we’ll do our best to provide answers to all your questions. We don’t use bots, so every response will be from a real person.
Please check our website for answers first before messaging us. Doing this helps ensure we are able to serve everyone quickly and efficiently. You can also save time by checking the most frequently asked questions further below.
Customer Services Questions
We’ll be sorry to see you go. But if you would like to unsubscribe from our mailing list then your can do it on our customer services page. On the message form please choose “Unsubscribe me”. You’ll get one more email from us to confirm your request and then nothing further.
Sorry that you haven’t received your full order yet, sometimes orders can be split into multiple parcels. If this is the case, they are not always dispatched at the same time and they also don’t always arrive at the same time. Please check your delivery note, the items you received in each delivery should match it. If they don’t match then something has gone wrong.
To let us know please visit our customer services page. On the message form choose “Delivery Problem” as type of enquiry, then tell us whats missing, don’t forget to include your order number. We’ll email you straight away to confirm receipt of your message then as quickly as possible a human begin putting things right. Normally the correct goods will be dispatched immediately.
Mistakes are rare but they can sometimes happen. We’re really sorry about any picking mistake that’s lead to you receiving the wrong items, naturally this was not what we had intended!
To let us know about what went wrong please visit our customer services page and use the message form. Choose “Delivery Problem” as type of enquiry, then let us know about any items received that were not on your order and anything thats missing. We’ll email you straight away to confirm receipt of your message then as quickly as possible a human will put things right.
Normally the correct goods will be dispatched immediately. A member of our customer services team will then be in touch to arrange collection of the original goods sent by mistake.
Yes, you can request to cancel your order using the contact us form. However please be aware that once you’ve placed your order, it starts going through the system immediately. This is so that we can get it to you as fast as possible. Because of this, we can’t always cancel an order before it’s been dispatched.
We will confirm in an email if have been able to cancel your order before it was dispatched. If you want to cancel your order after it’s already been dispatched, then you will need to follow the returns process once you have received the delivery.
Payment for goods and services is only accepted in British Pounds Sterling. During the checkout process, you can pay us securely for your order, using any well known debit or credit payment cards. We also accept payments via PayPal.
Customer Menu
Keeping in Touch
Live Chat
If a customer services representative is available, you can use the chat window in the bottom right corner for quick answers to your questions.
Before Messaging
Please appreciate the power of being nice, there will be a real person on the end of your message.
Company Information
Number
We are registered in England & Wales and our company number is 09100945
VAT
Our UK registered VAT number is GB134823127
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