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Customer Services

How Can We Help?

Please check our website first before messaging us. Doing this helps ensure we are able to serve customers quickly and efficiently. You can save time by checking the most frequently asked questions further below.

Unfortunately we’re unable to make product recommendations for specific purposes or tasks. However whenever a customer service representative is available, you’ll see a live chat window in the bottom right corner of your browser window.

Click to chat and we’ll do our best to provide answers to questions that you may have about our products or service. We don’t use bots, so each response will be from a real person.

Frequent Questions

I’m Missing Items From My Order – What Should I Do?2023-12-06T17:34:28+00:00
Sorry that you haven’t received your full order yet, sometimes orders can be split into multiple parcels. If this is the case, they are not always dispatched at the same time and they also don’t always arrive at the same time. Please check your delivery note, the items you received in each delivery should match it. If they don’t match then something has gone wrong. To let us know please visit our customer services page. On the message form choose “Delivery Problem” as type of enquiry, then tell us whats missing, don’t forget to include your order number. We’ll email you straight away to confirm receipt of your message then as quickly as possible a human begin putting things right. Normally the correct goods will be dispatched immediately.
Can I Exchange Items?2023-12-06T17:37:09+00:00

Yes, it’s possible to exchange items up to 30 days after they have been delivered to you. Please complete a merchandise return form on our returns page and choose “credit note” as the type of return. Once your notification has been processed, you’ll get a credit note to the value of your original purchase. You can then redeem this against an order for new items.

I’ve Received The Wrong Items – What Should I Do?2023-12-06T17:38:52+00:00
Mistakes are rare but they can sometimes happen. We’re really sorry about any picking mistake that’s lead to you receiving the wrong items, naturally this was not what we had intended! To let us know about what went wrong please visit our customer services page and use the message form. Choose “Delivery Problem” as type of enquiry, then let us know about any items received that were not on your order and anything thats missing. We’ll email you straight away to confirm receipt of your message then as quickly as possible a human will put things right. Normally the correct goods will be dispatched immediately. A member of our customer services team will then be in touch to arrange collection of the original goods sent by mistake.
Can I Cancel My Order?2023-12-06T17:40:31+00:00
Yes, you can request to cancel your order using the contact us form. However please be aware that once you’ve placed your order, it starts going through the system immediately. This is so that we can get it to you as fast as possible. Because of this, we can’t always cancel an order before it’s been dispatched. We will confirm in an email if have been able to cancel your order before it was dispatched. If you want to cancel your order after it’s already been dispatched, then you will need to follow the returns process once you have received the delivery.
Which Payment Options Are Accepted?2023-12-06T17:43:02+00:00

Payment for goods and services is only accepted in British Pounds Sterling. During the checkout process, you can pay us securely for your order, using any well known debit or credit payment cards. We also accept payment via PayPal.

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