How Can We Help?
Please check our website first before messaging us. Doing this helps ensure we are able to serve customers quickly and efficiently. You can save time by checking the most frequently asked questions further below.
Unfortunately we’re unable to make product recommendations for specific purposes or tasks. However whenever a customer service representative is available, you’ll see a live chat window in the bottom right corner of your browser window.
Click to chat and we’ll do our best to provide answers to questions that you may have about our products or service. We don’t use bots, so each response will be from a real person.
Frequent Questions
Which Payment Options Are Accepted?
Payment for goods and services is only accepted in British Pounds Sterling. During the checkout process, you can pay us securely for your order, using any well known debit or credit payment cards. We also accept payment via PayPal.
I’ve Received a Faulty Item – What Should I Do?
We're really sorry that merchandise on your order has arrived in an unsatisfactory condition. So that we can put things right, please use the merchandise return form on our return merchandise page. Choose refund or credit note, then select "Faulty" for the reason. Once we've got your completed form, we’ll email you straight away to confirm receipt. Then once it’s been reviewed by a human, we’ll be back in touch, this doesn’t normally take more than a day.
You can find out more about this subject on the terms & conditions page.
Can I Cancel My Order?
Yes, you can request to cancel your order using the contact us form. However please be aware that once you've placed your order, it starts going through the system immediately. This is so that we can get it to you as fast as possible. Because of this, we can't always cancel an order before it's been dispatched.
We will confirm in an email if have been able to cancel your order before it was dispatched. If you want to cancel your order after it's already been dispatched, then you will need to follow the returns process once you have received the delivery.
Why Didn’t I Get a Confirmation Email?
During the normal course of the order process we will automatically send you two key emails. The first email confirms that we are in receipt of your order. The second is to notify you that we have finished processing your order.
If you've placed an order but haven't received any emails from us then it's highly likely that the emails were caught by your junk email folder. Please check your junk / spam folder on your email client before contacting us on this subject.
Can I Get a VAT Receipt?
We always email customers a copy of their VAT invoice when each order has been completed.
If you need an invoice copy for an older order then you can get one from your account dashboard. Navigate to the My Account area (you might need to log in) and select orders from the options on the left. You will be presented with a list of all your historical orders. Click the view button of the order for which you need the invoice and you will be shown the order details. At the bottom of this page you have the option to print an invoice.
How Do I Unsubscribe From Your Mailing List?
We'll be sorry to see you go. But if you would like to unsubscribe from our mailing list then your can do it on our customer services page. On the message form please choose "Unsubscribe me". You'll get one more email from us to confirm your request and then nothing further.
