How Can We Help?

Get Answers To Your Questions

Please check our website first before messaging us. Doing this helps ensure we are able to serve customers quickly and efficiently. You can save time by checking the most frequently asked questions further below.

Unfortunately we’re unable to make product recommendations for specific purposes or tasks. However whenever a customer service representative is available, you’ll see a live chat window in the bottom right corner of your browser window.

Click to chat and we’ll do our best to provide answers to questions that you may have about our products or service. We don’t use bots, so each response will be from a real person.

CONTACT US

LIVE CHAT
If a customer services representative is available, you can use the chat window in the bottom right corner for quick answers to your questions.
BEFORE SENDING
Please appreciate the power of being nice. There will be a real person on the end of your message, so your courtesy and respect will definitely help bring a positive outcome.
Send Message

Frequent Questions

Payment for goods and services is only accepted in British Pounds Sterling. During the checkout process, you can pay us securely for your order, using any well known debit or credit payment cards. We also accept payment via PayPal.

We're really sorry that merchandise on your order has arrived in an unsatisfactory condition. So that we can put things right, please use the merchandise return form on our return merchandise page. Choose refund or credit note, then select "Faulty" for the reason. Once we've got your completed form, we’ll email you straight away to confirm receipt. Then once it’s been reviewed by a human, we’ll be back in touch, this doesn’t normally take more than a day.

You can find out more about this subject on the terms & conditions page.

 

Yes, you can request to cancel your order using the contact us form. However please be aware that once you've placed your order, it starts going through the system immediately. This is so that we can get it to you as fast as possible. Because of this, we can't always cancel an order before it's been dispatched.

We will confirm in an email if have been able to cancel your order before it was dispatched. If you want to cancel your order after it's already been dispatched, then you will need to follow the returns process once you have received the delivery.

 

During the normal course of the order process we will automatically send you two key emails. The first email confirms that we are in receipt of your order. The second is to notify you that we have finished processing your order.

If you've placed an order but haven't received any emails from us then it's highly likely that the emails were caught by your junk email folder. Please check your junk / spam folder on your email client before contacting us on this subject.

Message Form
If we haven’t been able to resolve your questions with the answers on our website. Then please follow the steps below. Shortly after we get your message we'll send you a quick email to acknowledgment that we've got it.
1
2
3

Step 1 - Type of Enquiry

Tell us what you want to talk to us about, by choosing from one of the options below.

Working To Halt Climate Change

We're partnered With Ecologi, who plant trees to compensate all the carbon generated by our business operations.
We offset our carbon footprint via Ecologi
Join Our Newsletter
To subscribe for news and special offers, simply add your name and email address below, then click the join button. We're thoughtful about what we send and we won't swamp your inbox with nonsense. You can unsubscribe at any time via the customer services page. Please remember to check your junk folder, if you don't receive any emails.