We’re really sorry that merchandise on your order has arrived in an unsatisfactory condition. So that we can put things right, please use the merchandise return form on our return merchandise page. Choose refund or credit note, then select “Faulty” for the reason. Once we’ve got your completed form, we’ll email you straight away to confirm receipt. Then once it’s been reviewed by a human, we’ll be back in touch, this doesn’t normally take more than a day.

You can find out more about this subject on the terms & conditions page.