I’ve Received The Wrong Items – What Should I Do?

Last Updated: December 6th, 2023 | Categories: , |
Mistakes are rare but they can sometimes happen. We’re really sorry about any picking mistake that’s lead to you receiving the wrong items, naturally this was not what we had intended! To let us know about what went wrong please visit our customer services page and use the message form. Choose “Delivery Problem” as type of enquiry, then let us know about any items received that were not on your order and anything thats missing. We’ll email you straight away to confirm receipt of your message then as quickly as possible a human will put things right. Normally the correct goods will be dispatched immediately. A member of our customer services team will then be in touch to arrange collection of the original goods sent by mistake.

Customer Menu

Keeping in Touch

Live Chat

If a customer services representative is available, you can use the chat window in the bottom right corner for quick answers to your questions.

Before Messaging

Please appreciate the power of being nice. There will be a real person on the end of your message, so your courtesy and respect will definitely help bring a positive outcome.